Below are the questions we get asked most, answered as directly as we can manage — returns, delivery, shipping costs, and how our pieces are made.
If yours isn't there, email hello@biscolar.com. Every message is read by a person, and you'll normally have an answer within one business day. If it's about an order you've already placed, include the order number; it saves a round trip.
Common requests
- Tracking an order. Use Track My Order with the number from your shipping confirmation email.
- Returns and exchanges. Thirty days from delivery, unused and in the original packaging. Email us to start one and we'll send a return label. Full terms are in our Refund Policy, and customers in the EU have an additional 14-day right to cancel.
- Student and professional discounts. 15% off, year-round, for students, military, healthcare workers, teachers and first responders. See Student & Other Discounts.
- Buying in volume. For client or employee gifts, see Corporate Gifting. To stock BISCOLAR™ in your own store, see Become a Reseller.
- Looking after your case. What pebbled leather needs, and the handful of things that will ruin it: How to Care for Pebbled Leather.